FAQs

Why do I need so many pockets?
To find what you are looking for, and to keep all of your things in their place or out of the way. Your everyday bag has SO many uses throughout the day (especially as a parent!), so if your bag is a little bit organised then it will be easier to find things. Have a read of our blogs, or visit our socials for inspiration and tips.

What are the differences between the three styles?
Read a detailed comparison of the three pocket tote styles here: https://arraybags.co/blogs/news/comparing-the-three-styles-of-pocket-totes

Are there new colours coming?
There’s always something new in the works, but it all takes time. ARRAY is a small business, and each range is a limited release with no guarantee of a repeat. If you like a colour that has sold out or have an idea for an upcoming colours, we’d love to hear about it hello@arraybags.co

Where are the bags made?
Array is an Australian owned small business based in Yamba, New South Wales. We design our bags in Australia, and work closely with our amazing manufacturers in Hong Kong to create our small-batch, high quality products. Our manufacturers are dedicated to ensuring a high ethical, social and environmental standard throughout the manufacturing process, which is very important to us.

What are the care instructions?
Spot clean and air dry in shade - do not bleach, tumble dry or dry clean. You can cold machine wash on a gentle setting, just be aware that this may cause the colour to fade.

Please note, dark colours may transfer. All totes are washed during the manufacturing process to give them our signature washed-back look, however some colours may transfer. If you’re concerned, we recommend washing your tote in cold water (separately) to remove any excess dye – be aware that this may cause the colour to fade.

What packaging do you use?
It was important for us to use zero plastic in our packaging – which is why our packaging is all compostable from the amazing HERO PACKAGING.

Is wholesale available?
We are currently seeking interest from wholesalers who have physical stores (no online stores), please email us to discuss this further: hello@arraybags.co

What is the return policy?
See our Return Policy regarding exchanges and returns.

What are the payment options?
We accept payment from Visa and Mastercard, PayPal, Shop Pay, Google Pay, Apple Pay, and Afterpay. Please see our Terms of Service for further information.

What are the shipping options?

Australia

Estimated delivery time

Price

Free local delivery to postcode 2464*

1-2 business days

Free

Orders over $90

3-10 business days

Free

Labels only - Standard

3-10 business days

$7

Standard

3-10 business days

$10

Express

1-4 business days

$15


* Local delivery: we will email you to request delivery detail confirmation - delivery will be made within 1-2 business days upon receiving this confirmation from you.

Further information regarding domestic delivery estimates and updates from Australia Post are available here: https://auspost.com.au/service-updates/domestic-delivery-updates

 

International Shipping

We offer international shipping to all countries currently receiving parcels from Australia Post:

International

Estimated delivery time

Price

STANDARD

10 to 15 business days*

$20

EXPRESS

6-15 business days*

$35


* Regional areas may take longer.


Please note that due to limited international flights there are significant delays in shipping from Australia to the rest of the world. Further information regarding international delivery estimates and updates from Australia Post are available here: https://auspost.com.au/service-updates/international-delivery-updates

See our Shipping Policy for further information regarding shipping rates and terms.



When will I receive my order?
You will be emailed with a tracking link to keep an eye on your delivery - please see our Shipping Policy for shipping estimates and further information.

What do I do if I never received my order?
Email us at hello@arraybags.co or have a look at our Shipping Policy.

What do I do if I receive a defective order?
We check all our products before sending them to you, however if you receive a defective product please email us at hello@arraybags.co or see our Returns Policy.

How do I make changes to an order I’ve already placed?
Please email us immediately should you wish to make any changes to your order. Once your order has been shipped we are no longer able to make any changes.

How do I contact your company if my question isn’t answered here?
Please email us at hello@arraybags.co