FREE shipping in Aus for orders +$85 Get 10% off full priced items on your first order with code ARRAY2021

FAQs

Why do I need so many pockets?

To find what you are looking for, and to keep all of your things in their place or out of the way. Your everyday bag has SO many uses throughout the day (especially as a parent!), so if your bag is a little bit organised then it will be easier to find things. Have a read of our blogs, or visit our socials for inspiration and tips.

What are the care instructions?
Spot clean and air dry in shade - do not bleach, tumble dry or dry clean. You can cold machine wash on a gentle settle, just be aware that this may cause the colour to fade.

Where are the bags made?
Array is an Australian owned small business based in Yamba, New South Wales. We design our bags in Australia, and work closely with our amazing manufacturers in Hong Kong to create our small-batch, high quality products. Our manufacturers are dedicated to ensuring a high ethical, social and environmental standard throughout the manufacturing process, which is very important to us.

What packaging do you use?
It was important for us to use ZERO plastic in our packaging - our bags are simply wrapped in 100% recycled and unbleached tissue paper, and shipped in compostable mailers from the amazing HERO PACKAGING.

Is wholesale available?
We are currently seeking interest from wholesalers who have physical stores (no online stores), please email us to discuss this further: hello@arraybags.co

What is the return policy?
See our Return Policy regarding exchanges and returns.

What are the payment options?
We accept payment from Visa and Mastercard, PayPal, Shop Pay, Google Pay, Apple Pay, and Afterpay. Please see our Terms of Service for further information.

What are the shipping options?

Australia

Estimated delivery time

Price

Free local delivery to postcode 2464*

1-2 business days

Free

Orders over $85

3-10 business days

Free

Standard

3-10 business days

$10

* Local delivery: we will email you to request delivery detail confirmation - delivery will be made within 1-2 business days upon receiving this confirmation from you.

Further information regarding domestic delivery estimates and updates from Australia Post are available here: https://auspost.com.au/service-updates/domestic-delivery-updates

International

Estimated delivery time

Price

New Zealand

9 to 15 business days

$25

Rest of the world

25+ business days

$35


Please note that due to limited international flights there are significant delays in shipping from Australia to the rest of the world. Further information regarding international delivery estimates and updates from Australia Post are available here: https://auspost.com.au/service-updates/international-delivery-updates

See our Shipping Policy for further information regarding shipping rates and terms.



When will I receive my order?
You will be emailed with a tracking link to keep an eye on your delivery - please see our Shipping Policy for shipping estimates and further information.

What do I do if I never received my order?
Email us at hello@arraybags.co or have a look at our Shipping Policy.

What do I do if I receive a defective order?
We check all our products before sending them to you, however if you receive a defective product please email us at hello@arraybags.co or see our Returns Policy.

How do I make changes to an order I’ve already placed?
Please email us immediately should you wish to make any changes to your order. Once your order has been shipped we are no longer able to make any changes.

How do I contact your company if my question isn’t answered here?
Please email us at hello@arraybags.co

 

PRE-ORDERS

Summary of information regarding pre-orders:

  • Payment for pre-orders will be made in full at the time of placing your order.
  • We intend to ship all pre-orders as close to our intended ship date as possible and will endeavour to contact you should this change.
  • Pre-orders will be shipped in the order in which they are placed.
  • No split orders.
  • All contact details must be up to date to ensure accurate delivery, please email us to make any changes to your information: hello@arraybags.co
  • If we are unable to ship pre-orders 60 days from placing the order, a full refund is available on request.

DISCLAIMER: This summary is intended to assist you to understand the terms and conditions of presale detailed in our terms and conditions policy and are not intended to be comprehensive.

 

PRE-ORDER FAQs

 

When will I get my order?

If all goes to plan, we are expecting our delivery at the start of September. Once we have received and checked our stock we will let you know, and then madly pack and dispatch all the preorders in the order in which they were placed. We will let you know ASAP should the expected delivery date change.

 

Do I pay for my pre-order up front?

Yes, payment in full is required when placing your pre-order.

 

Can I cancel my pre-order?

You can cancel your pre-order, however an administration fee of $5 will be deducted from the refunded amount. Please email us to arrange a cancellation: hello@arraybags.co

 

If I order an item that is currently in stock, will I receive two deliveries?

No, you will receive only one delivery when the pre-ordered items become available. You will need to place two separate orders if you want to receive an available item earlier.

Why should I place a pre-order?

You pre-order to ensure you are the first to receive your Everyday Array bag when they are back in stock! We were so blown away by their popularity, so get in quick if you want to secure yours.

 

Anything else?

Please see our full terms and conditions regarding pre-orders, and do not hesitate to contact us if you have any questions at hello@arraybags.co