How do Pre-Orders work? (April 2025)

PRE-ORDER
Some of our currently out of stock bestsellers will be available for PRE-ORDER – estimated dispatch late April 2025.

Scroll down for a summary of our Pre-Order T&Cs and check out the Pre-Order section on our FAQ page for more information.

PRE-ORDER INFORMATION

Please see the summary of our Pre-Order Terms and Conditions below, as well as the Pre-Order section on our FAQ page.

Pre-order Terms and Conditions summary

• Payment for Pre-Orders will be made in full at the time of placing your order.
• We intend to ship all Pre-Orders as close to our intended ship date as possible and will endeavour to contact you should this change.
• Pre-Orders will be shipped in the order in which they are placed.
• No split orders – items that are in stock at the time of ordering will be shipped with pre-ordered items.
• All contact details must be up to date to ensure accurate delivery, please email us to make any changes to your information: hello@arraybags.co
• If we are unable to ship pre-orders 90 days from placing the order, a full refund is available on request.

DISCLAIMER: This summary is intended to assist you to understand the Terms and Conditions of Pre-Order detailed in our Terms and Conditions policy and are not intended to be comprehensive. Please read the full Terms and Conditions of Pre-Orders before placing your Pre-Order.

Summary of Pre-Order information:

• Payment for Pre-Orders will be made in full at the time of placing your order.
• We intend to ship all Pre-Orders as close to our intended ship date as possible and will endeavour to contact you should this change.
• Pre-Orders will be shipped in the order in which they are placed.
• No split orders – items that are in stock at the time of ordering will be shipped with pre-ordered items.
• All contact details must be up to date to ensure accurate delivery, please email us to make any changes to your information: hello@arraybags.co
• If we are unable to ship pre-orders 90 days from placing the order, a full refund is available on request.

DISCLAIMER: This summary is intended to assist you to understand the Terms and Conditions of Pre-Order detailed in our Terms and Conditions policy and are not intended to be comprehensive. Please read the full Terms and Conditions of Pre-Orders before placing your Pre-Order.

Pre-Order FAQs:

When will I get my order?

Once we have received and checked our stock we will let you know, and then madly pack and dispatch all the pre-orders in the order in which they were placed. We will let you know ASAP should the expected delivery date change.

Do I pay for my pre-order up front?

Yes, payment in full is required when placing your pre-order.

Can I cancel my pre-order?

You can cancel your pre-order, however an administration fee of $5 will be deducted from the refunded amount. Please email us to arrange a cancellation: hello@arraybags.co

If I order an item that is currently in stock, will I receive two deliveries?

No, you will receive only one delivery when the pre-ordered items become available. You will need to place two separate orders if you want to receive an available item earlier.

Why should I place a pre-order?

You can place a pre-order to ensure that you are the first to receive a new release!

Anything else?

Please see our full terms and conditions regarding pre-orders, and do not hesitate to contact us if you have any questions at hello@arraybags.co